Terms & Conditions

Welcome to Sugandhika. By accessing or placing an order through our website or WhatsApp, you agree to the following Terms & Conditions.

1. About Sugandhika

Sugandhika is a luxury floral & gifting brand based in Lucknow, offering handcrafted bouquets, premium hampers and customized gifts.

2. Product Information

• Product images are for reference only.
• Minor variations in colour, flowers or packaging may occur.
• Customized orders are made as per customer instructions.

3. Pricing & Payments

• All prices are mentioned in INR (₹).
• Prices may change without prior notice.
• Orders are confirmed only after full payment.

4. Order & Cancellation

Once an order is confirmed, it cannot be cancelled as products are prepared specially for you.

5. Shipping & Delivery

• Delivery timelines are estimates and may vary.
• Delayed delivery due to external factors is not our responsibility.
• Incorrect address may lead to failed delivery.

6. No Return / No Refund

Due to the customized and perishable nature of our products, returns or refunds are not applicable once the order is placed.

7. Intellectual Property

All images, designs, logos and content belong to Sugandhika and cannot be reused without permission.

8. Changes to Terms

Sugandhika reserves the right to update these Terms & Conditions at any time without prior notice.

9. Contact

For any queries, feel free to contact us via WhatsApp or Instagram.